How to ask us to take something down
Document version: 1.0
Effective date: 7/28/26
Operator: DirtDaisy LLC
Contact: removal@dirtdaisy.com
If you want a photo of you taken down, we'll take it down
You don't need a reason. You don't need to explain. You don't need to have been the one who posted it, and you don't need to be a member of the Collective.
Email removal@dirtdaisy.com with the subject line Content Removal, tell us what you want removed and where it is, and we'll handle it.
The rest of this document explains how we handle different kinds of requests, how long it takes, what removal does and doesn't accomplish, and what to do if you disagree with a decision. If you just want a photo of yourself gone, you already know enough.
1. Three different requests, three different policies
People often want more than one of these at once. Tell us which, or describe what you want and we'll sort it out.
What you want Where it's handled
Something taken down from the Collective This policy
To stop DirtDaisy using your image in Community Media advertising or promotion License, Section 6
Someone used your copyrighted work without Copyright & Content Reporting permission Policy
Asking for one doesn't automatically do the others. If you want a photo removed and you want to withdraw promotional permission, say so --- or just describe the outcome you want and we'll do both.
2. What you can ask us to remove
Images and video of you
Any photo or video where you are identifiable. This is the most common request and the one we honor most readily.
We remove these on request. We do not ask why, do not require a justification, and do not ask you to negotiate with the person who posted it.
Images and video of your child
A parent or legal guardian may request removal of a photo or video of their child under 18. We do not need the child's name or age --- describe the image and identify which person in it is your child.
We do not request the child's name, age, or registration information unless it is reasonably necessary to address the request. We retain only the limited information needed to process and document the request, confirm the requester's authority when necessary, and comply with applicable safety or legal obligations.
Your own posts
Ride Memories, comments, trail notes, and other content you posted. Most of this you can delete yourself in the app, which is faster. Use this policy if you can't, or if you want something removed that you can no longer access.
Personal or sensitive information about you
- home address, phone number, email, employer, school
- a photo that reveals where you live
- your real-time or routine location --- including a ride listing or trail note that shows where you ride alone and when
- screenshots of your private messages
- emergency or medical information
- anything else about you that shouldn't be public
Content that puts you at risk
If someone is using the Collective to locate, track, harass, or intimidate you, tell us and we will treat it as urgent. See Section 5.
If someone has died
An immediate family member, or the person handling someone's estate, may ask us to remove or preserve a deceased member's content. Tell us what you'd like and we'll work with you. We'll ask for something showing your relationship, and we'll be gentle about it.
3. How to make a request
Email removal@dirtdaisy.com, subject line Content Removal, and include:
- what you want removed --- a link, screenshot, or description clear enough for us to find it
- where it is --- a ride listing, a profile, a Ride Memory, a comment
- who you are in relation to it --- you're in the photo, it's your content, it's your child, you're their guardian
- whether you also want promotional use to stop, if you've accepted the Community Media License
You don't have to explain why. If a request is urgent for safety reasons, email safety@dirtdaisy.com, put URGENT in the subject line, and say so in the first sentence. You may also copy removal@dirtdaisy.com when you want content removed.
We may ask you to confirm something --- usually just that you're the person in the image, or that you're the guardian of the child. We ask for the minimum needed and use it only for the request. We don't require ID for an ordinary request to remove your own photo.
We won't tell the poster who asked. When we remove something, we tell the person who posted it that a removal request was honored. We don't identify you unless you ask us to or the law requires it.
4. What we do, and how long it takes
Our targets, not guarantees --- we're a small operation and will tell you if something is taking longer:
Request Target
Urgent safety request Within 24 hours
Image or video of you, or of your child Within 3 business days
Personal or sensitive information about you Within 3 business days
Your own content Within 5 business days
Everything else Within 10 business days
What we'll do:
- remove or hide the content from the Collective
- confirm to you when it's done
- tell the person who posted it that a removal request was honored, without identifying you
- keep a record of the request and what we did
Where a request is broader than one item --- for example, a member wants every photo of herself removed --- we'll do our best to find them and will tell you honestly what we were and weren't able to locate. Ask us to re-check later if something surfaces.
5. Urgent safety requests
If someone is using the Collective to find, follow, or frighten you, we treat that as a safety matter first and a content question second.
Say URGENT and tell us plainly. You don't need to prove anything or share details you'd rather not.
What we can do quickly:
- remove the content
- hide your profile from the Member Directory
- restrict the other person's ability to see or contact you
- suspend or remove their account
- preserve records in case you need them later
We won't tell them you asked, and we won't tell them what we removed if doing so would identify you or reveal what you told us.
Please also contact law enforcement if you're in danger. We are not an emergency service, we don't investigate, and we can't protect you outside the Collective. If you need help finding local resources, ask and we'll help you look.
6. When we might not remove something
We honor most requests. We'll explain if we can't, and we'll tell you why in plain terms.
We may decline or modify a request when:
- we can't verify a connection to you --- for instance, someone asks us to remove a photo they aren't in and don't own
- the request is aimed at someone else's ordinary participation --- you can't have another member's ride listing taken down because you don't like her
- we need to keep it for a safety investigation, a report someone made, an ongoing enforcement matter, or a legal obligation
- removal would destroy evidence relevant to a safety concern involving someone else
- the request concerns copyright ownership --- we handle the copyright claim through the Copyright & Content Reporting Policy, which has its own process. If the request also concerns an identifiable image of you or your child, we will still handle that removal request under this policy. You do not have to choose one route.
A request to remove your own image is not in this list. We don't refuse those on the grounds that a photo is flattering, that the ride was public, or that someone else wants to keep it.
If we can't remove something, we'll tell you what else we can do --- hiding it, limiting who sees it, or restricting an account.
7. What removal actually accomplishes
We want to be straight with you about this, the same way the Media License is.
What removal does: the content comes down from the Collective and stops being visible to members and the public through DirtDaisy's active services. DirtDaisy will not begin a new promotional use of that content after removal. Existing promotional uses remain subject to the practical limits described in the Community Media License.
What removal can't undo:
- copies other people already made. Someone may have saved or screenshotted it before it came down.
- content reshared somewhere else. If it's on someone's Instagram, that's their platform's process, not ours. Tell us anyway --- we'll help you figure out where to go.
- backups and records. Removed content may persist for a limited period in system backups, security logs, or records we're required to keep. It is not available through DirtDaisy's active services and is retained only for limited backup, security, legal, or recordkeeping purposes before aging out under applicable retention practices. The Privacy Policy explains retention.
- material already printed or produced, if you had accepted the Community Media License and it was used before you withdrew. See Section 6 of that license.
- the fact that it existed. We keep a record that a removal happened, so we can enforce it and show what we did.
We'd rather tell you this now than have you discover it later.
8. If you disagree with what we decided
Reply to our decision with the subject line Removal Review and tell us what you'd like us to reconsider. A person will look again.
If you're the person who posted something we removed, you can ask us to review that too. Same subject line. We may not be able to tell you who requested removal or why --- that protection matters more than the explanation, especially where safety is involved.
This isn't a formal process and there's no guaranteed outcome. What you get is a real second look.
Removals involving someone's safety are unlikely to be reversed.
9. Please don't retaliate
If someone asks us to remove content, that's their right. Punishing them for it --- publicly, privately, at a trailhead, or by organizing others --- violates the Community Guidelines and is treated as a serious violation on its own, separate from whatever the original request concerned.
That applies even if you think the request was unreasonable. It applies even if we agreed with you and left the content up.
Repeatedly making removal requests to harass someone is also a violation. Being wrong about a request is not --- being wrong is fine.
10. Records and privacy
We keep a record of each removal request: who asked, what was requested, what we decided, when, and what we did. This lets us enforce removals, handle repeat issues, and show our work.
These records are private. They are not shown to other members or Ride Hosts and do not appear in the Member Directory. Any information you send us to confirm your identity or relationship is used only for the request and related security or legal records. The Privacy Policy explains how long we keep these records.
11. Other things worth knowing
This policy is available to everyone, whether or not you're a member and whether or not you've accepted the Community Media License.
Using this policy costs you nothing in standing, features, or membership. We don't count removal requests against anyone.
We may remove content on our own without anyone asking, under the Terms of Service and Community Guidelines. That's separate from this policy.
Changes. We may update this policy. Material changes will be posted with a new version and effective date.
This policy is not your only remedy. It describes what DirtDaisy can do inside the Collective. It is not a substitute for legal rights you may have, and it does not limit them. Some kinds of imagery are separately regulated by law --- Minnesota, for example, has specific statutes addressing nonconsensual dissemination of private sexual images and certain deepfakes (Minn. Stat. §§617.261 and 617.262), and other states have their own. If something like that has happened to you, you may have remedies well beyond a takedown, and we would encourage you to speak with law enforcement or a lawyer. Tell us as well, and we will act on our end.
Governing law. Except where applicable law requires otherwise, this policy is governed by the laws of the State of Minnesota. Nothing here limits a right you have under applicable law, and nothing here requires arbitration or waives a right to a jury trial.
Questions
removal@dirtdaisy.com --- subject line Content Removal, or just write and describe what you need.